zplay88 Privacy Policy — How We Protect Your Information

1. Information We Collect

When you register and use the zplay88 platform, we collect several categories of information to ensure a safe and seamless experience. The information collected is as follows:

• Account information: Full name, email address, phone number, date of birth, and password required during account registration.
• Identity verification information: A copy of your identity card or identification document may be requested during the verification process for financial transactions.
• Local payment information: Malaysian bank account details (for FPX and direct bank transfers), account name, and transaction-related information in MYR (RM). We do not store full credit or debit card numbers.
• Device and browser information: Device type, operating system, browser type, IP address, and language settings.
• Usage data: Pages visited, games played, session duration, in-platform actions, and betting or transaction history.
• Cookies and tracking: Information collected through session cookies and preference cookies that help the platform remember your settings.

2. Purpose of Data Use

Information collected by zplay88 is used solely for purposes related to the provision and improvement of platform services. The primary purposes are as follows:

• Processes account registration, login, and user identity verification.
• Processing deposits and withdrawals in Ringgit Malaysia (RM) via approved payment methods.
• Providing effective customer support and responding to user enquiries.
• Detecting and preventing fraud, unauthorised use, or suspicious activity on the platform.
• Analysing usage patterns to improve platform design, performance, and content.
• Sends important notifications relating to your account, transactions, or policy changes.
• Complying with applicable legal and regulatory requirements in Malaysia.

4. Data Storage & Security

Zplay88 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. The safeguards in place include:

• Data encryption in transit using industry-standard security protocols.
• Passwords are stored in encrypted form — our team cannot read your password in plain text.
• Internal access controls that restrict which staff members can access users' personal information.
• Continuous system monitoring to detect any security threats or suspicious access attempts.

Your personal information is retained for as long as your account remains active, or as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. Upon account closure, we will retain records for the period prescribed by law before securely deleting the data.

5. Sharing Information With Third Parties

Zplay88 does not sell or rent users' personal information to any third party for marketing purposes. Your information may only be shared in the following circumstances:

• Payment service providers: Required transaction information is shared with approved Malaysian banks and e-wallet providers to process deposits and withdrawals in RM.
• Legal compliance: Where required by law, court order, or the relevant authorities in Malaysia, we may be obligated to disclose certain information.
• Rights protection: To investigate, prevent, or take action against fraudulent activity, violations of our terms of use, or security threats.

In all cases above, we share only the minimum necessary information and ensure that recipients adhere to appropriate data security standards.